Associate Engineer - Workplace Technology Support

About the role

Kmart's Workplace Technology team is looking for an Associate Engineer in its Tech Bar at the National Office in Chadstone. This is an in-office role where you are the first point of contact for team members, helping them with everyday technology problems in a face-to-face support environment. It suits someone with a technical support background who wants to broaden their device management experience and build the foundation for a future engineering career.

Key responsibilities

• Manning the Tech Bar and giving friendly, in-person support to Kmart and Target team members.
• Supporting hardware and software issues on Windows and Mac devices, including laptops, mobile devices, peripherals, connectivity and account access.
• Working through workplace technology tickets so every interaction is fast, helpful and customer-focused.
• Collaborating with Engineers and Senior Engineers to understand the technology stack, shadow more complex work and grow your technical capability.
• Assisting with device deployments, configuration and general workplace technology operations.
• Helping shape the Tech Bar experience and contributing to a culture of excellent customer service.

Required profile

• Previous experience in IT support, service desk, desktop support or workplace technology.
• Some experience supporting Mac devices in a workplace or enterprise environment.
• A people-first mindset and confidence communicating face-to-face.
• Ability to manage multiple requests, stay calm under pressure and prioritise in a busy environment.

Required skills

• Workplace technology basics: hardware troubleshooting, Microsoft 365, device setup and common workplace tools.
• Curiosity across Windows and Apple environments.
• Exposure to Jamf or a similar Mac OS device management platform is highly regarded.

What we offer

• Hybrid working with 60% of the week spent in the National Office.
• Learning through online micro-credentialing and support for tech community certifications.
• Career opportunities across the Wesfarmers Group.
• Inclusive leave, free onsite parking, and a bonus program.
• Team member discount card and free OnePass membership.
• Brighter Benefits with over 60 suppliers, and share purchase option through salary sacrifice.