Assistant Store Manager - Wauchope

About the role

Norco, Australia's oldest and largest dairy co-operative, is recruiting an Assistant Store Manager for its Wauchope store. This is a key leadership role working closely with the Store Manager to drive store performance, develop team capability and deliver an exceptional customer experience. The store serves a diverse range of customers in the local community.

Key responsibilities

• Deliver exceptional customer service and support customers with practical solutions
• Support the Store Manager in driving store performance and operational objectives
• Provide day-to-day leadership, coaching and support to team members and foster a positive, safe and collaborative team culture
• Support inventory management, including stock receipting, replenishment and stocktakes
• Maintain high standards of merchandising, store presentation and customer experience
• Ensure stock availability, operational efficiency and strong customer outcomes
• Build strong relationships with customers and support the store's connection to the local community
• Champion safe work practices and ensure compliance with company policies and procedures

Required profile

• Leadership experience in a retail, agricultural or customer-facing environment
• Ability to motivate, coach and develop team members
• Strong operational and organisational skills, able to manage competing priorities
• Customer-focused approach and sound commercial awareness
• Current and valid driver's licence (essential)
• Forklift licence or willingness to obtain one
• Relevant qualification in business, retail, agriculture or a related field (desirable but not essential)

Required skills

• Experience with inventory management, stock control and cash handling processes
• Strong communication and relationship-building skills
• Commitment to workplace safety

What we offer

• A diverse role combining leadership, customer service and operational responsibilities
• Ongoing learning, career development and leadership development opportunities
• Staff discounts, fitness passport, EAP support, paid parental leave, employee recognition and reward programs, novated leasing and purchased leave

To apply, candidates submit a resume and a cover letter addressing the key selection criteria; applications are made in person at the store. Successful candidates undergo a police check and a pre-employment medical, including a drug and alcohol test.