Assistant Night Manager

About the role

Crowne Plaza Surfers Paradise, a global upscale hotel located between the Surfers Paradise entertainment strip and Broadbeach's shopping and dining precinct, is hiring a full-time, on-site Assistant Night Manager. The role supports the Night Manager in overseeing hotel operations during the night, keeping front office functions running smoothly, guests safe and service delivery exceptional.

Key responsibilities

• Supervise night staff and coordinate check-ins and check-outs
• Resolve guest inquiries and issues
• Monitor lobby and public areas for cleanliness and presentation
• Complete nightly audits, prepare reports and ensure compliance with brand standards, cash-handling procedures and security protocols
• Liaise with other departments and respond to incidents or emergencies
• Help maintain a welcoming atmosphere for late-arrival guests and early departures

Required profile

• Previous experience in hotel operations or hospitality management, ideally in a similar night management or supervisory role
• Availability to work overnight shifts, weekends and public holidays as required
• Knowledge of the Gold Coast area and local attractions is an advantage
• Formal training or qualification in hospitality, tourism or hotel management is beneficial but not essential

Required skills

• Hotel front office and night audit skills, including property management systems and cash-handling procedures
• Customer service and guest relations, with conflict resolution and problem-solving
• Team leadership, including supervising night staff and coaching team members
• Time management, attention to detail and communication with guests, colleagues and external partners
• Understanding of safety, security and emergency procedures