APAC Vendor Lead, Ads

About the role

The APAC Vendor Lead will design and scale the outsourced operating model supporting OpenAI’s Ads business across APAC and globally. This builder role focuses on governance, performance systems, capacity planning, and quality programs to drive commercial outcomes.

Key responsibilities

• Build and scale BPO operating models, governance structures, and performance frameworks for Ads.
• Lead business reviews and executive governance forums with BPO partners and internal stakeholders.
• Develop scorecards, forecasts, inspection mechanisms, and escalation processes to surface risks early.
• Improve sales quality through playbooks, QA frameworks, coaching programs, and performance analysis.
• Partner with Sales, Revenue Operations, Product, Enablement, Finance, and Program teams on new products, markets, and sales motions.
• Create workforce and capacity plans aligned to business demand and growth forecasts.
• Determine which customer segments and sales motions should be handled by BPO partners versus internal teams.
• Use AI, automation, and scalable systems to improve execution, visibility, and seller productivity.

Required profile

• 5+ years of experience in vendor operations, commercial operations, outsourced sales, or a scaled revenue organization.
• Experience in Ads, advertiser growth, performance marketing, or a comparable SMB sales motion.
• Working knowledge of sales funnels, forecasting, advertiser activation, spend growth, retention, and churn.
• Strong analytical, operational, and communication skills with the ability to turn data into clear actions.
• Interest in using AI and automation to improve execution, visibility, and seller productivity.