APAC Principal Technical Specialist - BD COR

About the role

Following the combination of BD Biosciences and Diagnostic Solutions with Waters, a newly created APAC role has been established. As APAC Principal Technical Specialist for BD COR, you will act as the region's go-to technical expert, working with Field Service Engineers, Technical Specialists, Remote Support teams and global product experts to build technical capability, strengthen self-sufficiency and reduce reliance on global escalations. The role can be based in Sydney, Melbourne or Brisbane.

Key responsibilities

• Act as the APAC subject matter expert for the BD COR platform
• Support complex technical escalations and troubleshooting across the region
• Improve regional service capability and technical self-sufficiency
• Develop and deliver advanced technical training for Field Service Engineers and Technical Specialists
• Build a regional network of BD COR technical experts and lead troubleshooting and escalation best practices
• Analyse performance trends to improve uptime and customer outcomes
• Work with Remote Monitoring teams to strengthen remote diagnostics and first-time resolution
• Support launch readiness, system upgrades, software releases and field corrective actions
• Share learnings with global technical teams and contribute to service process, tool and documentation improvements

Required profile

• Currently working as a Senior Field Service Engineer, Technical Support Specialist, Escalation Engineer, Technical Instrument Specialist or Applications Engineer
• Experience supporting complex diagnostic, life sciences or laboratory instrumentation
• Background in field service, technical support or escalation management
• Experience troubleshooting integrated hardware, software and connectivity issues
• Experience delivering technical training, coaching or knowledge transfer
• Ability to influence and collaborate across multiple functions and countries, with excellent communication skills
• An engineering qualification in electronics, automation, software, electromechanics or a related discipline is highly regarded

Required skills

• Molecular diagnostics, clinical diagnostics, laboratory automation and life sciences instrumentation
• Middleware, networking or connectivity solutions
• Remote diagnostics and monitoring tools

What we offer

• A newly created regional position with significant influence and visibility
• Flexibility to work from Sydney, Melbourne or Brisbane
• Career growth within a global organisation