After Hours Rostering and Admin Officer

About the role

The After Hours Rostering and Admin Officer provides essential support to Caring Circle Support Network during evening and weekend periods. Working 20 hours per week, you will be the primary point of contact for participants, families, and staff outside regular business hours.

Key responsibilities

• Answer and manage incoming phone calls and text messages during scheduled after‑hours shifts.
• Respond to enquiries from participants, families, and staff, and maintain accurate inboxes and correspondence.
• Update and amend rosters, coordinate shift schedules, and communicate changes to relevant parties.
• Assist with invoicing, timesheet processing, and operational reporting.
• Liaise regularly with support workers, participants, families, and external stakeholders.
• Support compliance documentation and day‑to‑day operational tasks for leadership.

Required profile

• Experience in NDIS rostering and administration.
• Comfortable communicating on the phone and handling enquiries autonomously.
• Strong understanding of the disability sector and its complexities.
• Emotional resilience, professionalism, and the ability to stay calm under pressure.
• Excellent organisational, time‑management, and written communication skills.

Required skills

What we offer

• Supportive, values‑driven workplace with a close‑knit team.
• On‑site training in Werribee followed by work‑from‑home flexibility.
• Opportunities for growth within a developing NDIS provider.
• Competitive hourly rate of $34‑$36.