Advisor (Business Systems Administrator)

About the role

Join a high‑performing team delivering critical digital services to Queenslanders. You will support large‑scale, high‑volume platforms that enable frontline service delivery, ensuring they remain reliable, responsive and fit for purpose.

Key responsibilities

• Operate, maintain and continuously improve complex digital platforms used across Service Centre Operations.
• Monitor system performance, prioritize enhancements and ensure stability and reliability.
• Collaborate with business stakeholders and technical teams to assess issues, determine impacts and develop practical solutions.
• Identify, triage and resolve system‑related incidents, coordinating with internal teams and external vendors.
• Participate in testing, system changes and releases to minimise disruption to users.
• Contribute to broader service‑improvement initiatives, including business‑process reviews, change implementation and documentation creation.

Required profile

• Enjoys fast‑paced operational environments where priorities shift.
• Strong problem‑solving abilities and attention to detail.
• Adaptable, able to work independently and as part of a collaborative team.
• Effective communicator with a wide range of stakeholders.

Required skills

What we offer

• Opportunity to make a tangible impact on government digital services.
• Collaborative, high‑performing team culture focused on continuous improvement.