Administrator Trainee

About the role

Kick‑start your career with a nationally recognised traineeship as an Internal Sales & Customer Service Administrator. You will be the first point of contact for customers while completing a Certificate III in Business.

Key responsibilities

• Answer incoming phone calls and assist customers with enquiries.
• Prepare quotes using the company’s ERP system.
• Respond to customer enquiries via phone, email and over‑the‑counter interactions.
• Assist customers with product information, pricing, stock availability, orders, deliveries and account enquiries.
• Build and maintain positive customer relationships.
• Process and update customer information within internal systems.
• Use Microsoft Office programs including Word, Excel, Teams and Workday.
• Learn about a wide range of industrial and mechanical products.

Required profile

• Positive attitude and willingness to learn.
• Strong communication and interpersonal skills.
• Professional and confident phone manner.
• Good computer skills and ability to quickly learn new systems.
• Interest in technical, industrial, automotive or mechanical products.
• Excellent attention to detail and problem‑solving skills.
• Reliability, punctuality and strong work ethic.
• Current driver’s licence and reliable vehicle (highly desirable).

Required skills

• Microsoft Office (Word, Excel, Teams).
• ERP system usage.
• Workday platform.

What we offer

• Certificate III in Business paid for and supported by the employer.
• Comprehensive training program with ongoing mentoring.
• Structured on‑the‑job learning to build technical, customer service and administrative skills.
• Supportive team environment with monthly lunches, BBQs and staff discounts.
• Potential for permanent employment and long‑term career progression.