Administration Team Leader - Central

About the role

The Administration Team Leader provides leadership and guidance to an administration team, enhancing partnerships and promoting best practice for administration services and the Child and Youth Community Health Division. The role covers a geographical area including Child Health Services, the Child Development Program and other clinical services within the Division, and supports the delivery of services to children, young people and families in line with the Children's Health Queensland Leadership Excellence Framework.

Key responsibilities

• Coordinate, manage and lead the workflow of administration staff, including rosters, payroll activities, workload management, relief arrangements, performance planning and review, and ensuring duties are completed on time.
• Ensure administration support is efficient and effective, interpret procedures, develop work instructions and implement administrative systems aligned with Divisional priorities under the guidance of the Administration Lead.
• Manage staff so that referral management, revenue optimisation, waitlists, bookings, cancellations and rescheduling are handled proficiently and on time using the relevant information systems.
• Maintain strong skills in Microsoft Office and hospital-specific software such as Smart Referrals Workflow Solution (SRWS), HBCIS, ESM, TIMS and PureCloud.
• Conduct quality audits, monitor reporting systems and administrative procedures, and build communication and negotiation with internal and external stakeholders.

Required profile

• Ability to coach and support others to deliver for children, young people and families.
• Strong communication and negotiation skills with internal and external stakeholders.

Required skills

• Microsoft Office
• Smart Referrals Workflow Solution (SRWS)
• HBCIS, ESM, TIMS and PureCloud

What we offer

• Professional growth and development opportunities
• Competitive remuneration with annual pay increases
• 12.75% employer superannuation contribution and 17.5% annual leave loading
• Salary packaging
• Employee wellness and assistance program
• Work/life balance, variety and flexibility