Noon Shift Back Office Specialist

About the role

This is a full-time, on-site Back Office Specialist position working the night shift (4:00 pm to 1:00 am, 39 hours a week) for an industry provider of prepaid solutions and alternative payment processing. The role ensures customers receive excellent service and a great customer experience by helping them set up accounts and get fully onboarded.

Key responsibilities

• Help customers create accounts successfully.
• Ensure retailers have the technical elements needed to start doing business, including quality checks of contracts and legal documentation, products enabled and equipment delivered.
• Follow up on outstanding documentation and configurations so clients are fully onboarded within deadlines.
• Collaborate with the supervisor on re-engineering processes that improve workflow efficiency and the client experience during account transitions.
• Handle escalated issues and follow up on outstanding issues promptly.

Required profile

• Problem-solving skills and ability to manage multiple priorities at once.
• Process-oriented with attention to detail; self-directed but a team player.
• Clear speaking, writing and communication skills with operation management and retailers.
• Excellent customer service skills, strong work ethic and high energy level.
• Proficiency in English.

Required skills

• Intermediate knowledge of Outlook, Excel and Microsoft Office.

What we offer

• Base salary plus a fixed night shift bonus equal to 25% of the base salary, without unexcused absences.
• Paid life insurance and optional paid private medical insurance.
• Paid time off (compensatory days), vacation time and paid holidays.
• Night shift free residential transportation (availability checked).
• Tuition reimbursement (optional).
• Salary increase based on yearly performance review.
• Days off on Friday and Saturday, with one short day with early leave.