Administration Officer

About the role

The Administration Officer will join Connect2Care’s client relations team in Brisbane, supporting therapists and managing client interactions within the NDIS framework. This full‑time, onsite position blends practice administration with stakeholder liaison to ensure smooth service delivery.

Key responsibilities

• Assist with client intake, queries and coordination with key NDIS stakeholders.
• Work closely with therapy staff to support optimal service delivery.
• Manage day‑to‑day administrative tasks, including documentation and record keeping.
• Provide administrative support to therapists in handling client relationships.
• Ensure compliance with organisational policies and NDIS requirements.

Required profile

• Desirable experience in administration.
• Working with Children Check (WWCC or Blue Card) and NDIS Worker Screening Check.
• Evidence of COVID‑19 vaccination or valid exemption.
• Police check and, if applicable, international police check.
• Strong communication, customer service and organisational skills.
• Positive, proactive team player with a professional approach.

Required skills

• High IT literacy with experience in Microsoft Office 365.

What we offer

• Employee Assistance Program (EAP) and clear career progression pathways.
• Necessary hardware, tools and annual leave loading.
• Learning support from a large administration and multidisciplinary team.
• Opportunities to relocate across Australia.
• Unlimited drinks & snacks, discounted health insurance options, and more.