Administration Officer - Care at Home

About the role

St Vincent's Care at Home is looking for an Administration Officer to support its national Rehab at Home and Hearts at Home programs. The role is the operational backbone of these virtual healthcare programs, coordinating referrals, patient onboarding, appointment scheduling, digital care platform administration and billing and invoice coordination. It is based at St Vincent's Hospital on the Park, East Melbourne, 38 hours per week.

Key responsibilities

• Receive and process referrals for patient triage, admission and discharge within the patient administration system and document management
• Administer the Care at Home digital care platform, ensuring accurate data entry, client registration and adherence to standard operating procedures
• Support clients through onboarding and help them use the digital care platform, including technical troubleshooting
• Manage appointment scheduling according to business rules and manage subcontracted care bookings and their clinical documentation
• Support billing and invoice coordination, including data collation for invoices, service monitoring and evaluation
• Develop and maintain SOPs for administrative tasks and contribute to the Daily Management System, quality and continuous improvement initiatives

Required profile

• Advanced-level administrative support experience
• Healthcare setting experience, including knowledge of general medical and healthcare terminology
• Ability to work autonomously in a large team, with good communication skills and attention to detail
• Desirable: certificate or diploma in medical terminology or administration, schedule coordination experience, and experience with a digital care platform

Required skills

• Outlook and Excel (essential)
• Client record management systems and databases
• Scheduling platforms used for service coordination

What we offer

• Salary packaging
• Discounted health insurance, retail and travel offers, accommodation savings
• Ongoing professional development and wellbeing initiatives