Administration Coordinator

About the role

The Administration Coordinator will lead the administrative team at Macquarie University Sport and Aquatic Centre, overseeing financial processes and delivering an exceptional customer experience.

Key responsibilities

• Oversee financial administration including direct debits, invoicing, billing, debt management and reporting.
• Lead, supervise and coach the administration team to ensure high‑quality, consistent service.
• Develop and implement pricing schedules aligned with business and audit requirements.
• Manage escalated administrative and customer issues, ensuring timely resolution.
• Continuously review and improve systems, processes and procedures for efficiency.
• Provide expert guidance on sensitive and confidential administrative matters.
• Maintain strong knowledge of MUSAC programs, services, fees and terms.
• Support DEIB initiatives and ensure compliance with EEO, WHS and governance requirements.

Required profile

• Relevant tertiary qualification or extensive experience in administration, operations or customer service.
• Proven experience leading, supervising and developing high‑performing teams.
• Strong financial administration experience in a complex or membership‑based environment.
• Demonstrated ability to improve processes and drive continuous improvement.
• Experience working within governance and compliance frameworks.
• Excellent communication, organisation and stakeholder management skills.
• High attention to detail and ability to manage competing priorities.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Microsoft PowerPoint

What we offer

• Competitive annual salary plus superannuation
• Complementary gym access at MUSAC
• Professional development opportunities
• Paid concessional days between Christmas and New Year
• Staff wellbeing programs and discounts
• Access to discounted corporate health insurance and flu shot program
• Salary sacrifice options and paid parental leave