Administration Assistant

About the role

Nabenet, a workplace health solutions provider specialising in rehabilitation, injury management and return-to-work programs, is hiring a full-time Administration Assistant for its Hawthorn office. The role is fully onsite, working 8am to 6pm, Monday to Friday (7.6 hours per day), and suits someone with strong administrative skills and a commitment to good customer service.

Key responsibilities

• Handle a range of administrative and office duties, including answering telephone queries, maintaining files and making appointments for injured workers with consultants.
• Create and manage files, both electronic and paper, and handle funding requests.
• Assist consultants with report production.
• Schedule team appointments in line with the administration manual and service level agreements.
• Monitor and act on emails.
• Provide excellent customer service to all stakeholders.

Required profile

• Strong experience in office administration, including front-office support, appointment scheduling, file management and handling high volumes of calls and emails.
• Excellent communication and customer service skills, able to build relationships with injured workers, consultants, employers and internal team members.
• Eligibility to work in Australia.
• Previous healthcare administration experience is highly regarded.
• Knowledge of Workers' Compensation or OHS is highly regarded.

Required skills

• Proficiency with Microsoft Office.

What we offer

• Opportunities for ongoing training and development.
• A supportive, collaborative and inclusive culture in a modern onsite office.
• The chance to contribute to workplace health and support injured workers in their recovery.