Administration Assistant

About the role

Join EML’s purpose‑driven team as an Administration Assistant, supporting claims teams to help injured workers return to work safely. This permanent, full‑time position offers a hybrid work model and the chance to start a corporate career in personal injury claims management.

Key responsibilities

• Coordinate and progress claim activities, including arranging appointments, travel and accommodation for injured workers.
• Liaise with providers to obtain clinical notes, reports, police reports and interpreter services.
• Organise medical investigations and maintain accurate claim records and supporting documentation.

Required profile

• Background in retail, hospitality or customer service with a genuine interest in administration.
• Strong attention to detail, ability to stay organised and manage competing priorities.
• Positive, proactive attitude and willingness to learn, both independently and as part of a team.

Required skills

• Strong computer skills and confidence to learn new systems and programs.
• Excellent written and verbal communication with a friendly, professional approach.

What we offer

• Hybrid work options for better work‑life balance.
• Fitness Passport with discounted access to gyms, pools and fitness facilities.
• Discounts at 350+ retailers and corporate partners via RewardsHub.
• Corporate wellbeing program, including gym and health‑insurance discounts.
• Comprehensive learning and development tailored to your growth.
• Annual incentive scheme and regular salary reviews.