Administration Assistant - Fixed Term

About the role

The Youth Advocacy Centre is seeking an Administration Assistant to join its Brisbane team, reporting to the Operations Manager and providing administrative support for youth support services. The position is part-time, flexible at either 3 or 4 days per week, on a fixed-term contract ending 30 November 2026, based in the South Brisbane office (Meanjin). It is open to immediate start.

Key responsibilities

• Monitor the administration email inbox and respond promptly
• Manage the reception area, fostering a trauma-informed and culturally respectful environment
• Handle incoming calls: answer, transfer, take messages and record detailed caller information to support intake processes
• Support program administration, including minute taking and data recording
• Enter referrals into the appropriate databases
• Assist with client suitability assessments

Required profile

• Certificate II or III in Business Administration (desirable but not essential) and at least 2 years' experience in reception and administration/business support
• Positive Queensland Working with Children Check ("Blue Card") or willingness to obtain one
• Australian citizenship or permanent residency
• Experienced, organised and empathetic, able to stay calm in high-pressure situations

What we offer

• SCHADS Award Level 3 pay scale
• Salary sacrifice benefits
• A friendly team culture

To apply, send a cover letter and current resume to the employer by 5pm on Monday 21 September; applications without both documents will not be considered.