Account Transaction Representative

About the role

Toyota Finance Australia (TFA) is looking for an Account Transaction Representative to provide a high level of excellence in customer and after-sales support for all Novated and Salary Packaging customers. The role is based in Scoresby and is a maximum-term position until December 2027.

Key responsibilities

• Manage employer transactions, including payfile distribution, arrears management and salary packaging services
• Reconcile employer payments accurately within agreed SLAs and KPIs, ensuring timely account management
• Respond to employer queries, deduction list requests and follow up on missed employer and employee payments, including GST-related matters
• Provide expert support on GST, ECM, LVA and FBT enquiries, delivering resolutions within service standards
• Maintain effective communication with employers, manage payfiles, handle general enquiries and support the Employee Transactions and wider Novated teams

Required profile

• Experience in the Salary Packaging and/or Novated Leasing industry, with a strong understanding of the products, processes and customer landscape
• Excellent communication and relationship-building skills, able to engage and influence stakeholders at all levels
• Strong presentation skills, able to deliver engaging customer meetings, information sessions and business reviews
• A curious, consultative approach with good questioning skills to uncover customer needs and identify new opportunities
• Highly organised and self-motivated, able to manage competing priorities, work autonomously and deliver results

What we offer

• Flexible hours and workspaces
• Career development
• 26 weeks paid primary carers leave and 8 weeks paid parental leave for secondary carers
• Wellness facilities and an Employee Assistance Program (with private coaching available)
• Paid volunteer days and an Employee Community Grants Fund
• Employee Car Benefit Scheme

Applications close on 8 November. Candidates can find out more through the Toyota Finance Australia careers page.