Account Manager – Shopify SaaS (Hybrid/Remote)

About the role

Join one of Australia’s fastest‑growing Shopify technology companies as an Account Manager. You will become the trusted advisor for a portfolio of 600+ merchants, helping leading fashion, beauty and lifestyle brands maximise the value of a modern SaaS platform.

Key responsibilities

• Own the relationship with an established portfolio of Shopify merchants.
• Identify and drive upsell opportunities as customers expand.
• Reduce churn through proactive engagement and onboarding support.
• Collaborate with agency partners, product, growth and engineering teams to improve outcomes.
• Guide new customers through the onboarding journey and ensure they achieve success.

Required profile

• 2+ years experience in Account Management, Customer Success or Client Services.
• Background in SaaS, ecommerce technology or digital agencies.
• Strong commercial mindset without a hard‑sales focus.
• Excellent communication skills and a genuine passion for helping customers succeed.

Required skills

• Shopify

What we offer

• Fully remote or hybrid work flexibility with a Melbourne office option.
• High‑growth SaaS environment alongside experienced ecommerce leaders.
• Opportunity to work with household‑name customers and shape international expansion.
• Clear career progression in a small, high‑performing team.