Venue Manager

About the role

Kyah is seeking a commercially‑minded Venue Manager to lead day‑to‑day operations of its unique property in Blackheath, Blue Mountains. This is a hands‑on, floor‑led leadership position focused on delivering an exceptional guest experience while driving business growth.

Key responsibilities

• Lead service directly on the floor, especially in the 150‑seat restaurant and bar, Blaq.
• Oversee all operational areas including accommodation, food & beverage, and events.
• Maintain consistent, high‑quality guest experiences across the property.
• Coach, develop, and align the existing kitchen and housekeeping teams.
• Drive revenue performance for rooms, F&B, and events, focusing on spend per guest and off‑peak growth.
• Manage labour, rostering, and cost control discipline.
• Build and nurture local community relationships in Blackheath and the wider Blue Mountains.
• Collaborate closely with ownership on performance metrics and strategic direction.

Required profile

• Hands‑on, visible leadership style; energized by being on the floor.
• Commercially aware and performance‑driven, with a focus on growth and revenue quality.
• Strong people leader capable of developing culture and accountability without a corporate framework.
• Confident communicator comfortable interacting with ownership.
• Creative and entrepreneurial mindset, able to generate ideas and initiatives.
• Ability to elevate the offering while preserving Kyah’s relaxed, authentic identity.

Required skills