Senior Manager, Digital Commercialisation Performance

About the role

Reporting to the Head of Digital Commercialisation & Growth, the Senior Manager Digital Commercialisation Performance is accountable for the performance framework, measurement capability, analytics and insight generation that underpin Digital Commercialisation & Growth. The role defines business objectives, success measures and performance standards, provides actionable insights and reporting that inform investment and prioritisation decisions, and owns digital measurement, tracking governance and analytics platforms. It is permanent and full-time, open to Melbourne, Sydney or Brisbane.

Key responsibilities

• Own the performance framework: define business objectives, success measures and performance standards across acquisition, origination, engagement and optimisation
• Deliver insights, reporting and analytics that support investment, prioritisation and optimisation decisions, and turn complex data into recommendations for leaders and delivery teams
• Own digital measurement frameworks, tagging and tracking governance, and establish controls for data quality, integrity and compliance
• Own the analytics platform roadmap and governance, partnering with Technology and Data teams to improve platform capability and self-service analytics
• Support experimentation, CRO and personalisation programs, and enable data-driven optimisation through dashboards and insight-to-action loops
• Build and lead the analytics, reporting and performance capability, fostering evidence-based decision making and performance literacy across teams

Required profile

• Extensive experience developing and managing enterprise performance frameworks and KPI structures, with strong commercial acumen
• Significant experience delivering analytics, reporting and insights in complex organisations, influencing investment and prioritisation decisions
• Deep understanding of digital measurement frameworks, tagging methodologies and tracking governance, and of digital customer journeys and behavioural analytics
• Experience managing enterprise analytics and reporting platforms and partnering with technology and data teams
• Proven ability to lead analytics, reporting and measurement teams, with stakeholder management across Product, Marketing, Technology, Risk and Executive leadership
• Tertiary qualification in Business, Marketing, Digital, Technology or a related discipline

Required skills

• Power BI, Tableau or equivalent analytics platform accreditation
• SQL, data visualisation or business intelligence certifications
• Digital measurement and analytics implementation certifications
• Desirable: background in financial services or banking, experience with experimentation, CRO and personalisation, customer decisioning, enterprise dashboarding, Agile/Product operating models, and attribution modelling

Applications are made through the ANZ careers site using the job reference number given in the posting.