Level 2 IT Support Engineer – Sydney
Searchability® · Sydney
Description du poste
About the role
We are a well‑established Managed Service Provider seeking a Level 2 IT Support Engineer to join our technical team in Sydney. The role is primarily remote with occasional client site visits to resolve complex issues and maintain strong relationships.
Key responsibilities
- Provide Level 2 escalation support for Microsoft 365, Azure, Windows and networking environments.
- Troubleshoot and resolve network outages, router, switch and Wi‑Fi connectivity problems.
- Diagnose server faults and end‑user device issues both remotely and onsite.
- Collaborate with Level 1 engineers, offering guidance and knowledge sharing.
- Maintain accurate ticket documentation and clear communication with clients.
Required profile
- Proven experience in a Level 2 IT support or MSP environment.
- Strong customer‑service orientation and problem‑solving abilities.
- Comfortable working onsite with clients when required.
Required skills
- Microsoft 365
- Azure (basic support)
- Windows 10/11
- Windows Server
- Networking hardware (routers, switches, Wi‑Fi)
- Technical troubleshooting
What we offer
- Competitive salary up to $95,000 + Superannuation.
- Hybrid work arrangement – remote base with client site visits.
- Opportunity to work with a diverse client portfolio across Australia.
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Searchability®
Sydney
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