ServiceNow System Administrator – 6‑month contract

About the role

We are looking for an experienced ServiceNow System Administrator to join our team for a six‑month engagement. The role focuses on stabilising and supporting the ServiceNow platform after go‑live, covering multiple modules and ensuring seamless operations for end users across the organisation.

Key responsibilities

• Perform day‑to‑day administration of the ServiceNow platform, including access, security, data, integrations and environment management.
• Provide L2/L3 support, handle end‑user calls and ensure timely issue resolution.
• Maintain governance, change control and compliance processes.
• Develop and update runbooks, documentation and monitoring practices.
• Support handover activities, knowledge transfer and testing.
• Generate reports, deliver insights and recommend continuous improvements.

Required profile

• ServiceNow System Administrator certification (mandatory).
• Hands‑on experience administering ServiceNow, especially ITSM, ITAM, CMDB and Service Catalogue modules.
• Background in enterprise‑level support environments.
• Strong communication and stakeholder engagement abilities.
• Ability to work autonomously in a support setting.
• Experience with end‑user support and call handling.
• Eligibility for security clearance.

Required skills

• ServiceNow platform administration.
• ITSM, ITAM and CMDB configuration.
• Service Catalogue management.
• Platform integrations and environment management.
• Runbook creation and monitoring setup.
• Reporting and analytics within ServiceNow.