IT Support Engineer

About the role

The IT Support Engineer will keep PointsBet’s employees productive and secure by delivering end‑user support, identity and access management, and device management across Australia, Canada and Japan. Working in a hybrid model, you’ll be the first and second line of the Corporate IT service desk, handling requests and incidents via Jira Service Management.

Key responsibilities

• Triaging, resolving and closing service‑desk tickets within SLA, escalating to Infrastructure, Security, SRE or vendors as needed.
• Providing hands‑on support for Windows and macOS laptops, docks, monitors, headsets, printers and mobile devices.
• Managing employee lifecycle – onboarding, role changes and off‑boarding – including account provisioning, licence assignment and equipment setup.
• Administering Entra ID / Active Directory, Azure RBAC, SaaS licences and SSO configurations.
• Building, re‑imaging and redeploying devices via Microsoft Intune/Autopilot and maintaining the asset register.
• Responding to security alerts, investigating phishing reports and ensuring endpoint security compliance.

Required profile

• 2+ years in IT support or service‑desk roles, preferably in a fast‑paced or regulated environment.
• Hands‑on experience with Microsoft 365, Entra ID / Active Directory administration.
• Proficiency managing Windows and macOS devices using Intune or similar MDM.
• Solid understanding of networking basics (IP, DNS, DHCP, VPN, Wi‑Fi).
• Experience with ticketing tools such as Jira Service Management and ITIL processes.

Required skills

• Windows, macOS, Microsoft 365, Entra ID, Active Directory
• Microsoft Intune, Autopilot, PowerShell scripting
• Azure RBAC, Azure DevOps, GitHub administration
• Jira Service Management, ITIL incident/request/change management
• FortiClient VPN, Office Wi‑Fi, networking fundamentals

What we offer

• Hybrid working model with minimum 4 days per week in the Melbourne office.
• PointsBet Flex Program – work‑from‑anywhere weeks, sabbatical leave.
• Annual bonus scheme and competitive salary package.
• Parental leave, employee assistance program, gym classes, pet‑friendly offices, stocked kitchens and social events.