Head of Merchandise Governance & Operations

About the role

The Brands & Buying team is seeking a senior leader to shape and lead the operational backbone of merchandise governance and supply operations. Reporting to the General Manager – Merchandise Operations, you will define vision, optimise processes and drive enterprise‑wide transformation across MECCA.

Key responsibilities

• Lead and develop high‑performing Governance and Supply Operations teams, fostering accountability and continuous improvement.
• Oversee merchandise governance including master data, pricing, obsolescence, inventory reporting and core buying processes.
• Drive replenishment strategy and inventory execution in partnership with Supply Chain, Planning and Retail.
• Represent Brands & Buying on enterprise initiatives such as ERP, Availability and other strategic transformation programmes.
• Own operational performance across key KPIs, identifying opportunities to improve systems, processes and commercial outcomes.

Required profile

• Significant leadership experience in merchandise operations, inventory, supply chain, planning or buying support functions.
• Strong knowledge of replenishment, allocation, inventory management and merchandise governance in a retail environment.
• Proven ability to lead cross‑functional projects and enterprise transformation initiatives, influencing senior stakeholders.
• Strategic mindset with strong analytical capability, systems knowledge and a passion for continuous improvement.
• Track record of building high‑performing teams while balancing operational excellence with commercial outcomes.

What we offer

• Professional development programmes and digitised learning.
• Health and well‑being initiatives.
• Reward and recognition programmes.
• Access to bonus, incentive and quarterly product allowance.
• Generous discount and product allowance for you and immediate family, subject to policy.