Front of House Supervisor - East Perth

About the role

Alchemy Saunas is looking for a confident, people-focused Supervisor for its brand-new East Perth venue. This senior Front of House role suits someone who thrives in a social, community-driven environment and leads by example. The supervisor delivers seamless daily operations and creates exceptional experiences for members and guests, combining customer connection, operational oversight and team mentorship.

Key responsibilities

• Greet customers warmly, build genuine connections with members and handle enquiries and feedback, escalating complex matters when needed
• Take ownership of the venue during shifts, keeping operations smooth, safe and efficient
• Maintain high standards of cleanliness, hygiene and presentation, taking part in daily cleaning of saunas, pools, bathrooms, change rooms and shared spaces
• Complete opening, closing and daily cleaning checklists and encourage the wider team to share responsibility for the venue
• Help with rostering changes, staff absences and operational updates
• Mentor and support Front of House staff, assist with onboarding and training new team members and foster a positive team culture
• Manage stock using the Sortly system, order and unpack deliveries, and flag maintenance or safety issues to management
• Support incident reporting and operational documentation, and take part in Supervisor and Operations meetings
• Communicate with Venue and Area Managers, take initiative on ad-hoc projects and venue improvements

Required profile

• Experience in customer-facing or supervisory roles; hospitality, wellness, fitness or service industries preferred
• Natural communicator who can lead, support and inspire a team
• Strong attention to detail, calm and solutions-focused under pressure