Client Relationship Manager

About the role

SS&C Technologies GIDS is looking for a Client Relationship Manager based in Melbourne or Sydney, working on a hybrid basis. The role maintains and develops relationships with key and senior client contacts, leads commercial and contractual relationships and drives year-on-year growth and sales targets.

Key responsibilities

• Maintain and develop personal relationships with key and senior client contacts internally and externally.
• Understand clients' and prospects' business, products, strategy and requirements, and the impact on SS&C's service offering.
• Engage at C-suite level with clients, showing deep industry knowledge.
• Liaise with Leads and Heads of internal business areas to ensure timely, quality service.
• Achieve year-on-year growth and individual/team sales targets by understanding the financial drivers of stakeholders.
• Lead capability workshops with clients on SS&C's products, services and technologies.
• Lead all commercial and contractual relationships for clients.
• Ensure customer satisfaction, communicate concerns to internal stakeholders and Directors, and own escalation resolutions from start to finish.
• Drive process improvement and change through awareness of client change requests and projects.
• Provide relevant information to client contacts and internal stakeholders in a timely manner.

Required profile

• 5+ years of client relationship management experience.
• Proven financial and numerical skills, with a deep understanding of P&L and revenue forecasting.
• Understanding of the Australian superannuation and funds management industry, including front, middle and back office operations.
• Autonomy, curiosity and client-outcome focus; executive-level credibility is essential.

Required skills

• Knowledge of the financial services regulatory environment.
• Good communication, analytical, verbal reasoning and numeric skills.

What we offer

• Hybrid work model.
• Income protection insurance and salary continuance.
• Bereavement and compassionate leave, paid parental leave, private health insurance discount, death and TPD insurance.
• Hands-on, team-customised training including SS&C University.
• Discounts on fitness clubs, travel and more.