Business Projects Support Analyst

About the role

JLL's Hotels & Pubs team advises on hospitality and leisure transactions, asset management and advisory mandates across Australia. This role is the key operational and technology conduit between the team's leadership and JLL's internal systems, finance and support functions. It drives technology adoption, keeps forecasts and reporting sharp and provides transaction and admin support across smaller sales.

Key responsibilities

• Own Capforce administration, including uploads, stage progression, data accuracy and adoption reporting, and lead the Claude rollout (implementation, training, monitoring).
• Coordinate onboarding and tech training, support IS/Pubs on innovative ways of working, and track adoption via Tech Scorecard and CF reports.
• Keep revenue forecasts current, support budget and quarterly reforecasting, liaise with Finance, and assist with invoicing, contracts, revenue recognition and team expenses.
• Prepare meeting slides and agendas, case studies and client survey action plans.
• Support sales analysis reports, due diligence and AML lodgement, REDs and VCC set-ups, settlement prep and invoicing, and ILGA/council form follow-up.
• Review team T&E, book travel and events, manage licensing and CPD, and act as team assistant for AM.

Required profile

• 2-3+ years in commercial real estate or professional services operations/support.
• Experience with forecasting, budgeting or invoicing and liaising with Finance.
• Ability to juggle multiple workstreams to deadline, strong written and verbal communication and attention to detail.
• Desirable: experience in hotels, pubs or real estate capital markets, exposure to AI/technology adoption, familiarity with AML/due diligence forms, and a tertiary qualification in business, finance or property.

Required skills

• Working knowledge of CRM/forecasting systems such as Capforce or equivalent.
• Strong Excel and PowerPoint skills, including leadership-facing materials.

What we offer

• Work on Australia's most significant retail capital markets transactions with a market-leading agency team.
• A collaborative, high-performance culture with scope for career progression.
• Access to JLL's global platform, international capital networks and research capabilities.
• Competitive remuneration with performance-based incentives and ongoing professional development.