Administration Officer – Housing Services

About the role

As a member of the Assets and Maintenance Team at Believe Housing Australia, you will provide essential administrative and operational support for tenancy and maintenance services. The role ensures smooth coordination, accurate record‑keeping and responsive service for tenants, contractors and internal staff.

Key responsibilities

• Deliver frontline support to tenants, visitors and stakeholders, handling enquiries with professionalism.
• Assist with tenancy documentation, housing applications and eligibility processes.
• Coordinate maintenance requests, liaise with contractors and track progress.
• Prepare reports, correspondence, meeting minutes and other documentation.
• Manage confidential records both digitally and physically, supporting compliance activities.
• Support office administration tasks such as scheduling, invoicing and procurement.

Required profile

• Proven administration experience with a strong customer‑service focus.
• Ability to work in a busy environment with competing priorities.
• Excellent communication skills and a compassionate, professional approach.
• Attention to detail and commitment to accurate record keeping.
• Experience delivering inclusive service to diverse communities.

Required skills

• Proficiency with Microsoft Office applications.
• Experience using database systems for record management.