Remote Customer Service Agent

About the role

MCI is seeking enthusiastic Remote Customer Service Agents to join its growing team of on‑site and virtual agents. In this role you will support a diverse portfolio of well‑known clients, handling inbound and outbound calls, resolving issues, and delivering memorable customer experiences.

Key responsibilities

• Answer inbound and make outbound calls professionally and efficiently.
• Resolve customer inquiries on the first call using effective problem‑solving.
• Research and retrieve information across multiple systems to address customer needs.
• Document interactions accurately and process claims.
• Guide customers through options to identify the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Maintain consistent attendance and adhere to scheduling requirements.

Required profile

• Minimum 18 years of age.
• High school diploma or equivalent.
• Previous call‑center experience.
• Work‑from‑home experience with a quiet, dedicated workspace.
• High‑speed internet connection.
• Strong command of written and spoken English.
• Typing speed of at least 20 WPM.

Required skills

What we offer

• Opportunity to work with iconic brands on high‑impact projects.
• Continuous learning and development in a globally expanding organization.
• Flexible remote work environment.