Customer Support Specialist

About the role

As a Customer Support Specialist at Mable, you will be the frontline of our healthtech platform, assisting users in a high‑volume inbound call centre and ensuring they have a seamless experience.

Key responsibilities

• Assist the Mable community in a high‑volume inbound call centre, supporting additional channels as needed.
• Provide empathetic, compassionate service and resolve or appropriately escalate customer issues.
• Offer information, advice, and guidance to help users achieve their goals on the platform.
• Educate users on maximizing Mable’s features based on individual needs.
• Advocate for customers, ensuring their inquiries are fully resolved.
• Supply insights and feedback to broader business teams for process and platform improvements.
• Maintain accurate records in Salesforce and follow team procedures.
• Meet individual and team KPIs and undertake other duties as required.

Required profile

• Enthusiastic about fast‑paced, high‑volume environments and acting with urgency.
• Committed to delivering world‑class customer service and excellent outcomes.
• Strong listener, problem‑solver, critical thinker, and effective communicator.

Required skills

• Salesforce

What we offer

• Dynamic, high‑productivity team environment.
• Opportunity to make meaningful impact in Australia’s care and support sector.