Quality Assurance Specialist

About the role

Pronti, a same-day delivery service for Australian fashion and lifestyle boutiques operating in Sydney and Melbourne, is hiring a full-time remote Quality Assurance Specialist. The role maintains and improves service quality standards by developing and running QA processes, monitoring operational performance and making sure deliveries and integrations meet internal and external requirements.

Key responsibilities

• Review data and documentation for accuracy
• Carry out quality checks on workflows and systems
• Identify process gaps and work with operations, product and customer support teams to implement corrective actions
• Contribute to the design of quality metrics and reporting
• Support audits
• Help train team members on best practices and compliance standards

Required profile

• Strong skills in Quality Assurance and Quality Control, and in Quality Management
• Knowledge of Good Manufacturing Practice (GMP) or comparable quality frameworks
• Relevant experience in logistics, e-commerce, technology or service operations is beneficial
• Post-secondary education in quality management, engineering, business or a related field, or equivalent practical experience

Required skills

• Quality auditing: internal reviews, documenting findings and recommending corrective and preventive actions
• Analytical and problem-solving abilities, using data and metrics for decisions
• Excellent written and verbal communication, working remotely across functions