Guest Service Agent – Receptionist
IHG Hotels & Resorts · Adélaïde
Job description
About the role
Join the world’s most international luxury hotel brand as a Guest Service Agent – Receptionist, delivering memorable first impressions and seamless guest experiences.
Key responsibilities
- Warmly welcome guests, prioritize IHG Rewards Club members, InterContinental Ambassadors and returning guests.
- Handle bookings, suggest upgrades, promote amenities and manage cash/credit payments.
- Execute swift check‑in and check‑out processes while anticipating guest needs and offering tailored recommendations.
Required profile
- Excellent communication and problem‑solving abilities.
- Flexibility to work shifts between 7 am‑11 pm, including nights, weekends and holidays.
- Full Australian working rights and literacy with basic math and computer use.
Required skills
- Fluency in English (additional languages a plus).
- Tech‑savvy with ability to use hotel reservation systems.
What we offer
- Base rate $27.97 per hour plus shift and weekend penalties.
- Birthday leave, hotel accommodation and F&B discounts, enhanced parental leave.
- Access to health, wellbeing and flexible work programs, plus career development and retail discount platform.
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Published 12 hours ago
Expires 1 month from now
8 views · 0 interested
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IHG Hotels & Resorts
Adélaïde