Front Office Supervisor – Hotel Operations

About the role

Join a dynamic hotel environment as the Front Office Supervisor, where you will be the primary point of contact for guests and the front desk team. You will balance service excellence, operational priorities, and team performance to ensure smooth front office operations.

Key responsibilities

• Supervise daily front office activities, delivering warm and professional guest service.
• Resolve guest requests and concerns confidently, supporting IHG Rewards and other guest experience initiatives.
• Monitor front office presentation, service standards, and brand compliance.
• Coordinate with other departments to ensure seamless guest experiences.
• Step in for the duty manager when required, making decisions and overseeing operations.
• Coach, train, and develop front office colleagues, providing regular feedback.
• Manage cash handling, billing, and financial transactions, including cashier floats and reporting.
• Drive upselling and revenue opportunities, prepare rosters, and approve timesheets.
• Promote health, safety, security, and compliance, reporting hazards and incidents.

Required profile

• Previous front office experience in a fast‑paced hotel.
• Proven supervisory or leadership experience is highly regarded.
• Strong communication, organization, and problem‑solving abilities.
• Flexible availability for shift work, including weekends and holidays.

Required skills

• Proficiency with hotel Property Management Systems (PMS).
• Experience using Point‑of‑Sale (POS) systems.