Duty Manager - Front Office

About the role

The Sydney Boulevard Hotel, a classic establishment near Sydney's CBD managed by Accor, is seeking a Duty Manager for its Front Office. The hotel has 275 guest rooms, 2 food and beverage outlets and 11 function rooms. The role leads daily front office operations and supervises the team to deliver exceptional guest service.

Key responsibilities

• Supervise, coach and support the Front Office team to deliver exceptional guest service.
• Lead daily Front Office operations, ensuring service standards and procedures are consistently met.
• Handle guest enquiries, requests and complaints professionally, ensuring timely resolution.
• Communicate hotel updates, policies and procedures to the team, and conduct briefings and departmental meetings.
• Work operational shifts within the Front Office as required.
• Assist with reservations and maximise room revenue through effective inventory management.
• Ensure daily revenue reconciliation and accurate completion of Front Office financial procedures.
• Assist with roster preparation within labour budgets, and support recruitment, onboarding, training and performance development.
• Maintain effective communication with all hotel departments, ensure compliance with privacy, health and safety and company policies, and monitor equipment and report maintenance needs.
• Participate in ongoing training and continuous improvement initiatives.

Required profile

• Diploma in Hospitality Management; Business Administration preferred.
• Minimum of 3 years of relevant experience in the hotel industry.
• Ability to work a flexible 24/7 roster.
• Strong background in Front Office procedures and Opera PMS.
• Excellent communication and people skills.
• Valid NSW RSA and willingness to undergo a police check; only candidates with work rights will be considered.

Required skills

• Front Office procedures and Opera PMS
• Microsoft Outlook and Microsoft Office

What we offer

• All Heartist employee benefit card with discounts on accommodation, food and beverage at Accor properties worldwide.
• Complimentary duty meal.
• Mental health and well-being support, including access to the Employee Assistance Program.