Chief Operating Officer, Regional & Agribusiness Banking

About the role

The Chief Operating Officer (COO) of Regional & Agribusiness Banking (RAB) is the operational engine behind the leadership team, turning strategy into execution and supporting the frontline. Reporting to the General Manager Business Performance, the role owns operational excellence across change management, operations, financial insights and reporting, and strategic initiative development. It is a high-influence seat on the RAB Leadership Team, open to candidates based anywhere in Australia.

Key responsibilities

• Manage large-scale change programs, including people and customer impact, communications, training and stakeholder engagement
• Represent RAB's interests on Business Banking working groups and coach senior executives to lead change in their own teams
• Oversee BU/SU and domain change portfolios and lead a cross-functional, remotely located change team
• Report on change effectiveness using metrics and data, and drive support for NPS uplift, business growth, new customer acquisition and capability uplift
• Advise the RAB Leadership Team and champion an engaged, risk-focused workforce
• Bring an understanding of digitisation and AI, and support policy, process and product solutions for regional commercial and agribusiness customers

Required profile

• Proven experience managing and sustaining large-scale change programs and coaching senior executives
• Deep understanding of regional Australia and remote, dispersed markets
• Outstanding stakeholder management, communication and influencing skills, able to work in a complex, ambiguous environment
• Consultative, collaborative, people-focused leadership style and comfort among senior leaders
• Existing leader ready to operate at the required level from day one; not a development role

Required skills

• Change management
• Stakeholder engagement
• Business Banking knowledge (strategy, systems, processes and policies) is highly regarded but not essential

Candidates who are already part of the Commonwealth Bank Group must apply through the group's internal application system. The advertising ends on 30 October 2026.