Administrative Support – Interpreting Services

About the role

Mercy Health is looking for an Administrative Support person to work at Mercy Hospital for Women in Heidelberg. The role supports the coordination of interpreting requests across the hospital, including liaison with interpreters, agencies and staff, and the preparation of records, invoices and reports. It is a permanent full-time position of 76 hours per fortnight (8 hours daily), paid at Grade 1 Level 5 ($35.36 per hour plus 12% superannuation).

Key responsibilities

• Coordinate interpreting requests across the hospital efficiently, with high quality and cost-effectiveness.
• Liaise with interpreters, interpreting agencies, hospital staff and consumers with limited English proficiency.
• Record data on service provision and prepare invoices and reports.
• Provide continuous support for the management and operation of the interpreter booking system.
• Investigate and follow up internal feedback raised through Riskman regarding Interpreter Services, working with the Deputy Manager and Manager, Multicultural Services.

Required profile

• Demonstrated administrative experience.
• Strong interpersonal and written communication skills and excellent attention to detail.
• Sound problem-solving ability and the capacity to stay calm and professional under competing demands.
• Resilient, compassionate and committed to patient-centred care.
• Collaborative team player willing to help colleagues during busy periods.

Required skills

• Strong computer skills.
• Experience in healthcare and/or interpreting services is highly regarded.
• Ability to obtain a current Police Record Check and Working with Children Check, and proof of current influenza vaccination and other vaccinations consistent with public health orders.

To apply, candidates upload a resume, cover letter and relevant qualifications through the online application.