Account Manager

About the role

Communify, a SaaS provider that unifies market and client data for investors and investment professionals, is hiring an Account Manager. The role acts as the primary relationship owner and client advocate, working closely with clients, internal stakeholders and delivery teams to keep client needs, business objectives and ongoing initiatives aligned. It sits alongside technology teams, which own delivery execution, while the Account Manager represents delivery status externally and keeps clients informed.

Key responsibilities

• Own and manage the overall client relationship as the main point of contact and trusted adviser
• Understand client goals, priorities and long-term roadmap to guide engagement strategy
• Operate within the client governance framework for consistent communication, reporting and engagement
• Act as client advocate internally so client needs are understood and represented across teams
• Partner with pod leads to define initiatives with clear requirements, user stories and execution plans
• Stay aligned with delivery teams on progress, risks and timelines, and turn updates into clear client communications
• Identify and drive new growth opportunities and help clients refine their roadmap
• Proactively surface risks and gaps and work cross-functionally to address them
• Maintain strong stakeholder relationships across client and internal teams

Required profile

• At least 3 years of account management and/or product owner experience in a SaaS environment
• At least 3 years of experience in Scrum and Agile environments
• Understanding of investors' and investment professionals' perspectives
• Strong problem-solving, analytical, communication, presentation, leadership and relationship-building skills
• Strong attention to detail and organisational and time-management skills

Preferred qualifications

• Some knowledge of financial domains
• Experience in the financial, software and/or digital sectors

What we offer

• Salary range of AUD $85k to $150k plus superannuation
• Eligibility for bonuses