Guest Service Agent – Luxury Hotel Receptionist

About the role

Sofitel Melbourne On Collins is looking for a Guest Service Agent to join its Front Office team. You will deliver a luxurious, personalized experience to every guest, ensuring their stay exceeds expectations.

Key responsibilities

• Provide professional, courteous service to hotel guests, visitors and ambassadors at the reception desk.
• Handle guest inquiries, requests and complaints with accuracy and a sense of urgency.
• Manage check‑in and check‑out procedures, reservations and billing in line with hotel standards.
• Collaborate with other departments to coordinate guest services and special requests.
• Maintain a polished appearance and uphold the brand’s French‑inspired elegance.

Required profile

• Highly organised with the ability to manage multiple priorities.
• Calm and effective in high‑volume, fast‑paced environments.
• Strong team player who assists colleagues proactively.
• Professional appearance and attitude reflecting the Sofitel brand.
• Flexibility to work rotating shifts, including early mornings, late nights, weekends and public holidays.

Required skills

What we offer

• Career development opportunities within the Accor Group.
• Inclusive workplace that values diversity and the "Heartist" principles.
• Central location in Melbourne’s CBD with easy access to shopping, theatre and business precincts.