Credit Controller – Manage Customer Payments

About the role

The Credit Controller ensures Civica’s revenue flows smoothly by managing a portfolio of customers, pursuing overdue invoices and maintaining strong payment relationships. You will work closely with finance colleagues and internal teams to resolve queries, flag risks early and support month‑end activities.

Key responsibilities

• Manage an allocated customer portfolio and monitor outstanding balances.
• Contact customers by phone and email to follow up on overdue invoices.
• Update account notes, prepare statements and record collection activity in finance systems.
• Collaborate with finance colleagues to resolve account queries and support month‑end processes.
• Identify and flag credit risks early, ensuring timely resolution.

Required profile

• Qualification or studies in Accounting, Finance, Business or a related discipline.
• Experience or exposure to accounts receivable, credit control or finance administration.
• Ability to pursue overdue invoices via phone and email in line with KPIs.
• Understanding of payment terms and basic credit risk principles.
• Strong written and verbal communication skills with high attention to detail.
• Ability to reconcile customer accounts and resolve discrepancies.
• Professional approach to customer engagement and handling sensitive information.

Required skills

• Microsoft Excel
• Finance ERP platform