Account Manager – Small & Medium Business Team
Centorrino Technologies · Coburg
Job description
About the role
Centorrino Technologies is looking for an Account Manager to join its Small & Medium Business team in Coburg. The role focuses on ensuring long‑term client satisfaction, growth and retention by delivering exceptional service and support for our technology solutions.
Key responsibilities
- Manage a portfolio of SMB clients, maintaining regular contact and ensuring service delivery meets expectations.
- Proactively address client concerns, act as the main liaison between customers and internal teams, and relay feedback accurately.
- Monitor client health metrics, track usage, and generate reports on account performance.
- Identify and pursue up‑selling and cross‑selling opportunities to drive account growth.
- Deliver tailored training and guidance to help clients maximise the value of our products.
- Participate in regular check‑ins and anticipate future client needs.
Required profile
- Experience in account management within an IT environment.
- Strong interpersonal and communication abilities.
- Basic understanding of customer success principles.
- Familiarity with IT Service Management frameworks such as ITIL.
Required skills
- ITIL
- Cloud technologies
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Published 3 days ago
Expires 1 month from now
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Centorrino Technologies
Coburg
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