Workshop Technician

About the role

Fisher & Paykel is looking for a Workshop Technician to join its Customer Experience team in the Melbourne workshop. You will diagnose, repair and test domestic appliances so they are returned to customers in optimal working condition, working alongside experienced technicians and building specialist product knowledge.

Key responsibilities

• Diagnose, evaluate, repair and test domestic appliances, preparing accurate repair assessments and quotations for customers.
• Complete service documentation, customer records, repair reports and other administrative requirements accurately and efficiently.
• Maintain inventory, spare parts and workshop resources to support efficient operations and timely repair turnaround.
• Support customers and internal teams with technical expertise and service outcomes.
• Develop technical expertise through ongoing training, service manuals and hands-on learning.
• Maintain compliance with Health, Safety and Environmental (HSE) requirements.

Required profile

• Electrical Safety Licence (Victorian Restricted Electrical Worker's Licence), Refrigerant Handling Licence (ARCtick), or the ability to obtain one, highly regarded.
• Experience diagnosing, troubleshooting and repairing appliances, electronics or related products.
• Ability to read and interpret technical manuals, schematics, wiring diagrams and service documentation.
• Strong problem-solving skills, attention to detail and commitment to quality workmanship.
• Good communication skills and ability to work with customers and internal stakeholders.
• Intermediate computer skills, including Microsoft Office and digital service systems.
• Collaborative attitude, able to work independently and manage competing priorities.

What we offer

• A supportive, collaborative team environment.
• Industry-leading product and technical training, with career growth opportunities.
• Generous employee product discounts for you, your friends and family.