Watches & Fine Jewellery Advisor

About the role

Chanel is recruiting a Watches and Fine Jewellery Advisor for its Market Street boutique. The advisor showcases the Chanel watch and fine jewellery offering and works on client development across the category. This is a 6-month fixed-term contract, with potential for extension.

Key responsibilities

• Provide a luxury customer experience and engage fashion, watch and timepiece consumers, building lasting client relationships
• Sell a style and a dream by understanding customer needs, making relevant recommendations and inspiring discovery of Chanel timepieces and fine jewellery
• Focus on customer recruitment and retention, and provide after-sales service
• Perform quality checks and after-sales follow-up on products, covering Fine Jewelry, High Jewelry and Watches
• Work with other Watch and Fine Jewellery and Fashion boutiques to share expertise and encourage referrals

Required profile

• Previous retail experience; experience in the luxury or jewellery industry preferred
• Commitment to learning and development in the Timepiece and Fine Jewellery categories
• Good presentation, with excellent interpersonal, teamwork and communication skills
• GIA certification or similar qualification is advantageous

Required skills

• Luxury timepieces and fine jewellery knowledge
• Excellent customer service skills
• Ability to thrive in a fast-paced, client-centric environment

What we offer

• Career planning resources and formal training programs (in-house and external)
• Coaching and wellbeing programs
• Learning and development opportunities and parental leave for all parents globally