Volunteers, Consumer Engagement and Experience Manager

About the role

Macquarie University Health is looking for a Volunteers, Consumer Engagement and Experience Manager to lead its volunteer program, support the Consumer Advisory Committee and advance the Consumer Partnership Framework and Action Plan. Reporting to the Deputy CEO, the role works with clinical, operational and academic teams so that consumer voices shape how care is planned, delivered and improved. It sits within the Macquarie University Health precinct, which combines the hospital, health clinics and the Faculty of Medicine, Health and Human Sciences.

Key responsibilities

• Lead the volunteer program end to end, including strategy, role design, recruitment, onboarding, rostering and day-to-day coordination
• Maintain volunteer policies, procedures, scope-of-practice boundaries and escalation pathways, aligned with WHS, infection prevention and patient safety requirements
• Coordinate volunteer training, mandatory education, supervision, feedback, recognition and annual celebrations
• Support the Consumer Advisory Committee, including member recruitment, agenda development, liaison with the Chair and presenters, and closing the loop on consumer feedback
• Develop broader consumer engagement and partnership mechanisms and build organisational capability through training, coaching and toolkits
• Apply experience-based co-design methods, monitor experience measures, qualitative insights and workforce metrics, and report regularly to governance committees and executives
• Work with the Patient Safety and Quality team to turn experience data, feedback and complaint themes into practical improvements

Required profile

• Tertiary qualification in health, social services, management or a related field, and/or equivalent experience in volunteer services, consumer engagement, patient experience or quality improvement
• Demonstrated experience establishing and supporting consumer participation structures such as consumer representatives, advisory committees or volunteer programs, and facilitating co-design
• Experience designing roles, recruiting, onboarding, training and developing staff or volunteers
• Strong understanding of clinical governance and operational risk management, including privacy and confidentiality, safeguarding, WHS and infection prevention controls relevant to volunteers and consumer engagement
• Proven ability to build trusted relationships and influence clinical leaders, operational teams, volunteers and executives
• Experience leading improvement initiatives from planning through to implementation and evaluation

Required skills

• Proficient computer skills, including word processing, Excel and rostering systems
• High-level written and verbal communication and interpersonal skills

What we offer

• Full-time, permanent position with an attractive manager-level salary package
• 12% superannuation and salary packaging benefits

To apply, submit an online application with a CV and a cover letter explaining how your experience matches the selection criteria. Applications close on 11 November 2026 at 11:59 pm AEDT. The position is open only to Australian citizens, permanent residents and others with full working rights in Australia, and pre-employment checks are required before an offer.