Head of Operations

About the role

MindSpot, a digital mental health service and research program within Macquarie University Health, is looking for a Head of Operations to lead the systems, processes, resources and infrastructure that keep the service running. Reporting to the Executive Director, MindSpot & Mental Health Services, you will own day-to-day operational performance across business processes, systems, procurement, grants, contracts and budgets. This is a full-time, fixed-term contract until 30 June 2028, with possible extensions, in a flexible hybrid role based at the Macquarie University, Wallamattagal Campus in North Ryde.

Key responsibilities

• Develop and maintain MindSpot's operating model, including business processes, systems and operating practices
• Provide operational oversight and troubleshoot issues as they arise
• Oversee rostering, service capacity and workforce planning
• Oversee technology, software, procurement, property, facilities and workplace infrastructure
• Establish and monitor operational KPIs and performance frameworks
• Enable implementation of WHS, risk, compliance and governance requirements, including participation in MQ Health WHS committees
• Oversee grants, funding agreements and budgets, working with the Finance Director on expenditure, funding obligations and reporting
• Resolve operational constraints, coordinate change and prepare the service for new partnerships and growth
• Build working relationships across Macquarie University and MQ Health

Required profile

• Operations professional comfortable moving between strategy and hands-on work, with sound judgement in a lean, evolving service
• Experience in a healthcare not-for-profit, government-funded or similarly complex setting is highly regarded
• Experience setting up performance frameworks, service standards and reporting, and using data to improve efficiency
• Knowledge of government funding, contracts and grant management, including compliance and reporting
• Sound financial management, including budgets, forecasting and financial controls, and experience with procurement and technology functions
• Experience leading change, improving systems and processes, and managing competing priorities
• Stakeholder skills across executive, finance, HR, IT and procurement teams, with practical knowledge of compliance, risk, WHS, privacy and governance
• Potential to grow as a leader, with a hands-on approach and ability to build team capability

What we offer

• Salary plus 12% superannuation and salary packaging (venue hire, meals, entertainment and novated leasing)
• Professional development and career progression supported
• Close collaboration with the Executive Director and leadership of two direct reports

To apply, submit an online application with a CV and a two-page cover letter by 8 November 2026. Only Australian citizens, permanent residents and people with full working rights in Australia are eligible; pre-employment checks are required. Applications close on 8 November 2026, and interviews may start before then.