Veterinary Receptionist

About the role

Western Victoria Vets, a locally owned mixed-animal veterinary practice serving Ararat and the surrounding Western Victorian community, is looking for a Veterinary Receptionist. The reception team is the first and last point of contact for clients, and the role suits someone who enjoys working with people, communicates confidently and takes pride in a clean, welcoming and professional environment. Veterinary experience is an advantage but not essential; training is provided.

Key responsibilities

• Welcome clients and their pets, answer phones and respond to enquiries
• Schedule appointments, manage the diary, inform clients of wait times and help organise follow-ups
• Admit and discharge patients, process payments and assist with client accounts
• Prepare paperwork and complete general administration
• Act as a clear link between clients, veterinarians and nurses
• Keep the reception and waiting area clean and tidy, including regular wiping of surfaces and spot cleaning floors
• Check the waiting room for pet hair, dirt or animal accidents and clean promptly, and keep front-of-house areas stocked
• Assist with general clinic cleaning, especially during busy periods

Required profile

• Friendly, approachable and confident, with excellent communication and interpersonal skills
• Organised, able to prioritise, with good attention to detail
• Takes pride in a clean workplace and is comfortable cleaning up after animals
• Comfortable using computers and learning new software
• Initiative, reliable, team player and calm when clients are worried
• Loves animals, though the role is primarily people-focused customer service
• Experience in veterinary reception, medical reception, administration, hospitality, retail or another customer-facing role is highly regarded

What we offer

• A modern, brand-new purpose-built workplace
• A friendly, supportive team
• Training and support for someone new to veterinary reception
• A varied role with opportunities to develop skills as the practice expands

To apply, send your resume and a short cover letter by email.