Travel Consultant (Cruise Specialist) - West Lakes

About the role

Cruiseabout is looking for enthusiastic cruise lovers to join its West Lakes store as a Travel Consultant. You will guide customers from their first dream to booking a cruise holiday, with support from a friendly team and a culture described as a Great Place to Work.

Key responsibilities

• Quote, book and invoice cruise bookings and packages accurately
• Achieve monthly sales targets and KPIs
• Deliver excellent service to walk-in, email and phone enquiries
• Upsell and cross-sell on every opportunity
• Monitor and act on relevant mailboxes daily
• Maintain strong product knowledge to recommend the right cruise

Required profile

• Proven customer service experience with exposure to sales targets
• Previous travel or cruise experience preferred but not essential
• Keen eye for detail, strong problem-solving and ability to work in a fast-paced environment
• Organisation, motivation and a drive to exceed expectations

Required skills

• GDS experience preferred but not essential

What we offer

• Onboard ship inspections and exclusive cruise discounts for yourself
• Industry travel discounts and eligibility for sponsored familiarisation cruises
• Tailored learning and development, including in-depth cruise product training
• Access to 350+ retail, health and wellbeing discounts, financial planning advice and an employee share plan
• Promotion from within across the global network
• Corporate health insurance discounts, an internal gym, wellness initiatives and an Employee Assistance Program
• Social events, awards nights and industry conferences
• Paid parental and volunteer leave, workplace giving and a Reconciliation Action Plan