Tour & Operations Consultant – Small Group Travel

About the role

Australian Geographic Travel is looking for a highly organised and proactive Tour & Operations Consultant to coordinate small‑group journeys across Australia. The role blends detailed itinerary planning with supplier liaison to ensure each tour runs smoothly and exceeds guest expectations.

Key responsibilities

• Coordinate planning and delivery of small‑group tours nationwide.
• Confirm bookings with hotels, transport providers, guides and attractions.
• Manage tour logistics including rooming lists, schedules and operational documentation.
• Prepare detailed itineraries, travel documents and operational briefs.
• Liaise with suppliers to guarantee exceptional service delivery.
• Maintain accurate booking records, manage payments and meet operational deadlines.
• Provide customer service and support guest enquiries before departure.
• Collaborate with Product, Sales and Operations teams for seamless tour execution.

Required profile

• Minimum three years’ experience in tourism and tour operations.
• Exceptional attention to detail and strong organisational abilities.
• Proven B2C customer‑service experience.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong knowledge of Australian destinations and tourism products.
• Genuine passion for nature, conservation and sustainable tourism.

Required skills

• Tourplan booking system.
• Rezdy booking platform.
• Microsoft Office suite.
• Travel reservation systems.

What we offer

• Work with a leading nature and wildlife travel company.
• Flexible remote working arrangements within Australia.
• Opportunities for professional growth in specialist tourism.
• Collaboration with top eco‑tourism operators, guides and conservation partners.
• Contribution to conservation projects through profit sharing.