Ticketing & Retail Coordinator

About the role

The Ticketing & Retail Coordinator will support Richmond Football Club’s membership, ticketing and merchandise programmes. Working closely with internal teams, the AFL, Fanatics and external partners, the role ensures smooth delivery of ticketing products and retail campaigns throughout the season.

Key responsibilities

• Coordinate the Club’s ticketing programmes, match‑day ticketing activities and stakeholder requirements.
• Facilitate retail operations by liaising with suppliers, partners and internal stakeholders to drive supporter engagement and commercial results.
• Manage operational projects, procurement activities and stakeholder requests to ensure efficient delivery.
• Support membership, ticketing and merchandise initiatives, identifying opportunities to improve processes and supporter experiences.

Required profile

• 1–2 years of experience in ticketing, retail, membership, customer service or a similar consumer‑operations role.
• Proven ability to juggle multiple priorities in a fast‑paced environment.
• Strong stakeholder management and communication skills.
• Excellent organisational abilities and attention to detail.
• Proactive, customer‑focused attitude with a passion for delivering great supporter experiences.

Required skills