Service Account Manager

About the role

We are seeking a Service Account Manager to join our Service Sales Team in Melbourne, VIC. The role will nurture existing customer relationships and identify new business opportunities to expand the customer portfolio and drive service growth.

Key responsibilities

• Build a deep understanding of customer needs to ensure satisfaction, retention, and identify sales opportunities.
• Drive account growth by identifying value‑added solutions and upselling within existing customer portfolios.
• Proactively develop and strengthen relationships with new and existing customers to support long‑term business growth.
• Develop compelling value propositions that clearly articulate the benefits and business impact of KONE’s service solutions.
• Establish and maintain strong relationships with key internal stakeholders.

Required profile

• 5+ years’ experience in account management, sales specialist or business development roles.
• Construction industry experience is an advantage.
• Ability to communicate effectively with internal and external stakeholders.
• Excellent presentation and negotiation skills.
• A customer‑service mindset.

What we offer

• Base salary plus car allowance and generous sales incentives.
• Career progression opportunities within a global organisation.
• Access to world‑class learning and development programs.
• A supportive, high‑performing team environment.
• A total rewards package designed to recognise and motivate.