Theatre Receptionist

About the role

Theatre Receptionist provides the first point of contact for patients, visitors, medical consultants and staff within the busy 31‑Theatre complex at Epworth Richmond. Working full‑time or part‑time, you will deliver professional, customer‑centred service both in person and over the phone while supporting the Peri‑operative Services team.

Key responsibilities

• Greet patients and third‑parties in person and via telephone, answering enquiries promptly.
• Maintain accurate department records and perform data‑entry tasks.
• Support daily clerical and administrative duties, including basic financial tasks as directed by the Business Manager.
• Provide excellent customer service, ensuring enquiries are resolved in a professional manner.
• Assist with scheduling and coordinate with clinical staff as needed.

Required profile

• Motivated self‑starter with a strong focus on positive customer experience.
• Excellent written and verbal communication skills.
• Highly developed time‑management and organisational abilities.
• Strong interpersonal skills and a customer‑service orientation.
• Administrative experience in a health‑care setting is desirable.

Required skills

• Proficiency with Microsoft Office applications.
• Accurate data‑entry capability.

What we offer

• Flexible rotating roster with no weekend work.
• Location close to the CBD with excellent public‑transport links and childcare options.
• Opportunity to work in a diverse, inclusive and supportive environment.